Privacy policy

Last updated: March 21, 2026

This Privacy Policy describes how FasterFixes ("we", "us", "our") collects, uses, and protects your personal data when you use our website and services.

FasterFixes is operated by Manuel Coffin, sole proprietor registered in France, located at 93 rue Robert, 69006 Lyon, France.

Data we collect

Account data

When you create an account, we collect:

• Name
• Email address
• Profile picture (if provided via third-party authentication)

Feedback data

When end-users submit feedback through the FasterFixes widget embedded on your website, we collect:

• The feedback message
• A screenshot of the page at the time of submission
• The page URL
• Browser and device metadata (user agent, screen resolution, operating system)
• Timestamp

Payment data

When you subscribe to a paid plan, payment processing is handled by Stripe. We do not store credit card numbers or full payment details on our servers. Stripe may collect billing information in accordance with their own privacy policy.

Usage data

We collect basic usage data to operate and improve the service, including pages visited, features used, and error logs.

How we use your data

We use your data to:

• Provide, maintain, and improve the FasterFixes service
• Process feedback submissions and display them in your dashboard
• Process payments and manage subscriptions
• Send transactional emails (account confirmation, password reset, billing notifications)
• Respond to support requests

We do not sell your personal data. We do not use your data for advertising.

Third-party services

We use the following third-party services that may process personal data on our behalf:

All third-party processors are bound by data processing agreements and are required to handle your data in compliance with applicable data protection laws.

Data storage and security

Your data is stored on servers located in the European Union (Frankfurt, Germany region). We implement appropriate technical and organizational measures to protect your data against unauthorized access, alteration, disclosure, or destruction.

Data retention

We retain your personal data for as long as your account is active or as needed to provide the service. If you delete your account, we will delete your personal data within 30 days, except where retention is required by law.

Feedback data associated with a project is retained for as long as the project exists on the platform.

Your rights

Under the General Data Protection Regulation (GDPR), you have the right to:

• Access your personal data
• Rectify inaccurate data
• Erase your data ("right to be forgotten")
• Restrict processing of your data
• Port your data to another service
• Object to processing of your data
• Withdraw consent at any time, where processing is based on consent

To exercise any of these rights, contact us at support@faster-fixes.com. We will respond within 30 days.

You also have the right to lodge a complaint with the French data protection authority (CNIL) or any other competent supervisory authority.

Cookies

FasterFixes uses essential cookies required for the service to function (authentication, session management). We do not use tracking or advertising cookies.

Changes to this policy

We may update this Privacy Policy from time to time. When we make significant changes, we will notify you by email or through the service. Continued use of the service after changes constitutes acceptance of the updated policy.

Contact

For any questions about this Privacy Policy or your personal data:

Email: support@faster-fixes.com Address: 93 rue Robert, 69006 Lyon, France